Shipping & Returns
Shipping & Delivery
- We are currently only delivering to the 48 contiguous U.S. states.
Privacy & Security
- We will not disclose any private information you supply to us to any third parties. The information will be used solely for identification purposes for product purchases and newsletter subscriptions. Rest assured that your information is safe with us.
- We do not request or retain any of your payment information. All payment processing is done through Braintree, a PayPal service.
Returns & Replacements
The following is Boy Girl Stuff's policy for returns, which includes refunds, exchanges and store credits. In this document, “you” and “your” refers to the customer. “We”, “us” and “our” refers to Boy Girl Stuff. “Items”, “products” and “merchandise” are used interchangeably.
Please inspect your products thoroughly upon delivery before removing any attached labels and disposing of any original packaging. If there are any defective, damaged or missing items, or if you received the wrong product(s), you must notify us within 5 days of the date on which your merchandise was delivered.
For products you have received but want to return—defective or incorrect items, or general returns—you will need to contact us for a Return Merchandise Authorization (RMA) number.
Return Merchandise Authorization
Before returning any merchandise, you must first contact us at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number. In the email: 1) give us your order number, and 2) clearly state which merchandise you're returning and why. You have 5 days from the date of delivery to do so. Once you submit your request, we will email you an RMA number within 48 hours. When you receive your number, you may then return the merchandise to us. You have 10 days from the date of delivery to ship the merchandise, along with the original labels and packaging, back to us. We will NOT accept returns shipped after the 10 day period has expired; all sales will be considered final.
You must also send us a tracking number as proof that you shipped the item within the specified time frame and a scanned copy of the shipping receipt for those cases where shipping fees are refunded (see below).
The package and its contents are your responsibility until they reach us. Make sure you pack the items carefully. We advise that you return items with delivery confirmation/tracking and have the package(s) insured by the shipping company (USPS, UPS... ) as we cannot refund, exchange or give store credit for items that are damaged or lost in transit.
If you received a defective item, please let us know right away. Contact us for an RMA number. Please follow the directions as listed above in the Return Merchandise Authorization section. After we have received the item, we will either replace it with what you originally ordered, refund your money or give you store credit—whichever you choose. You will also be reimbursed for shipping.
If we sent you an item other than what you ordered, without having gotten prior permission from you for substitution, contact us for an RMA number and follow the directions as listed above in the Return Merchandise Authorization section. After we have received the item, we will either replace it with what you originally ordered, refund your money or give you store credit—whichever you choose. You will also be reimbursed for shipping.
All returns of products that are not as described above (e.g. defective, damaged, or incorrectly sent by us) are considered general returns. General returns must be in perfect, resalable condition and have all their original labeling and packaging. You will be responsible for all costs associated with return shipping, plus a 25% restocking fee. We will either refund your money (minus the restocking and original shipping fees), replace the item (you will be responsible for any balance owed as well as the shipping fee for the replacement item) or give you store credit for your refund amount, as mentioned above.
As with all other returns, please first contact us for an RMA number and follow the directions as listed above in the Return Merchandise Authorization section.
If items are missing from your order, please let us know via email at email@example.com. If it is determined to be a packing error on our part and not an order error on your part, we will send you all items reported missing ASAP.
Let us know immediately if your items were damaged during shipping. We will file a claim with the shipping company. However, the shipping company may need to contact you to verify the claim and inspect the item(s) and packaging before resolving your claim.
The following items cannot be returned, refunded, exchanged in any manner (including for money) or given store credit:
- Limited and final sale items
- Gift certificates
- Free items
If you do not receive your package by the scheduled delivery date, please first check the shipping progress with the tracking number we sent to you upon shipping verification to see if there is a noted delay in delivery. If the shipping company shows your package as delivered, contact us at firstname.lastname@example.org. We will look into it for you and resolve the issue as soon as possible. Resolution time will depend upon the shipper's expedience, as a claim might have to be filed and your case investigated. The shipping company will have to contact you, as your package will be insured with them and they would be responsible for any and all decided upon monetary compensation pertaining to the case. We will NOT be held liable under any circumstances for lost, stolen or vandalized packages.
Sometimes the price of the replacement item may differ from the price of the item you purchased and want to exchange. Should this be the case, you will pay the difference if the replacement item costs more than the item you are exchanging. We will refund the difference if the replacement item costs less. You will be responsible for all shipping fees – the cost of returning the merchandise to us, and the cost of the new merchandise being shipped to you.
Refunds & Store Credit
- All refunds will be issued via PayPal.
Store credit can be used like a gift certificate. Simply place your order as normal and your store credit will be deducted from the total of your order.
It will take us 5-10 business days to re-process your order. We will email you when we receive your return, send out your shipment, send you a refund or credit your store account.